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Maintenance and after sales

With constrained capex budgets, extending the lifetime of equipment becomes an increasing priority and an ever-increasing collective challenge. Developing the right maintenance plans, and embedding the right operational structure to maintain the optimal condition of assets, is critical to controlling cost and maintaining asset utilisation.

Principles of maintenance and after sales

Different types of equipment and assets come with different levels of complexity and so maintenance plans and operational support need to be structured accordingly.

There are broadly four operational models to manage maintenance and after sales support:

  • Fleet management (e.g. trucks, trains and aircraft)
  • Large Infrastructure maintenance (e.g. rail networks)
  • Field service (e.g. household appliances)
  • Consumer goods aftersales (e.g. common electronics)

In each of these models, the customer interface will be different. This interface can range between a direct and personal interaction between the consumer and the operator (e.g. on-site repairs), to an arm’s length B2B interface using help desks and customer contact centres.

Transforming maintenance and after sales

Using our deep experience in maintenance and after sales we support our clients in designing and implementing the best model to support their business objectives and their customer’s needs, including operational maintenance, customer relations, asset management and spare parts supply chain.

Helping with maintenance and after sales challenges

Our team of consultants dig deep to identify the root of complex problems and focus on delivering tangible results for clients. The menu bar on this page provides more detail on a selection of the maintenance and after sales challenges we regularly work on.

We apply a combination of technical expertise, operational experience, business knowledge and common sense to help our clients solve maintenance and after sales issues and deliver lasting results. Our positive, flexible and personal approach, with challenge where needed, ensures buy-in at all levels of our clients’ businesses and a positive outcome. Learn more about us here.