Introduction and challenges
Multi-channel management, automation, strong integration with partners… While logistics operations and warehouses make it possible to manage much more complex operations than before, they are also more sensitive to crises. Triggered by major changes in flow logic, by structural changes in the company’s internal or external organisation or by the implementation of new tools or equipment, a logistics crisis has strong and visible symptoms that can put the entire company at risk: service failure, loss of customer confidence, deterioration of the working environment, and cost increases.
A logistics crisis cannot be resolved with the usual organisation and processes. When the deterioration in performance is sudden and strong, it becomes difficult to maintain performance and the company’s traditional processes freeze.
Resolving a crisis requires dedicated management in the field, which favours fast decision-making and an agile implementation of actions to achieve a rapid return to acceptable performance. The company must mobilise senior and expert teams at short notice that have decision-making power, proven methodologies and strong leadership.
How we can help
Our experience, built over many years, allows us to quickly mobilise a system and methodology to restore acceptable performance:
- Framework: this short preparation phase of a few days makes it possible to define the mission’s scope including the level of performance to be achieved to emerge from the crisis, identification of key people and the maturity of the teams in place, and the governance framework
- Development of the turnaround plan: our experts’ experience and our tools make it possible to quickly target critical failures and carry out analyses based on available information to identify pragmatic improvement drivers and act quickly. Our toolbox also makes it possible to set up governance adapted to the situation and combines field presence and back-office support to implement several projects in parallel
- Implementation of the turnaround plan: during this phase, we coordinate the implementation of the identified actions, measure their effectiveness (temporary KPIs) and support the teams. We adapt the governance as we go along to restore a sustainable operating environment
- Assessment and securing the turnaround: this last phase makes it possible to secure the identified revenue and to anchor the turnaround within the teams. It also allows the company to capitalise on the crisis by updating its continuity plans and crisis management processes