C. & J. Clarks Ltd, founded in 1825, is a global footwear leader and the largest everyday shoe retailer in the world selling over 52 million pairs of shoes in 2016. Clarks serves all of its distribution channels (retail, wholesale and e-commerce) in the UK and Europe from its sole distribution centre in Somerset, UK.
Clarks realised that the operating support systems deployed in the highly automated facility were at the end of their useful lives and needed to be updated. Furthermore, Clarks was facing new and ever-evolving challenges from competitors and increasingly complex demands from customers.
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