Mars is a global manufacturer of confectionery, pet food, and other food products with US$35 billion in annual sales across 180 countries. It is one of the world’s largest privately held companies.
After conducting an initial diagnostic of the end to end supply chain to root cause ongoing customer service issues, Supply Planning and Manufacturing performance were identified as areas for improvement in line with industry standards. We were asked to help them drive a customer mindset and introduce new metrics to ensure that both functions were aligned to deliver the service and agility expected by customers.
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