At Argon & Co, we’ve worked with many organizations over the years. One common issue we’ve noticed is the lack of key performance indicators (KPIs) in their operations. While most companies have some high-level metrics, specific roles and functions often lack detailed KPIs.
We know that people in any organization work hard and have good intentions. However, many teams tend to operate based on emotions rather than objective, results-based metrics.
Take warehouses, for example. They often don’t measure the expected number of pallet moves per hour or day for forklift drivers. Instead, they might only track the total number of cases shipped or handled each day. While this gives a general sense of work done, it doesn’t highlight individual or small group contributions to overall performance.
A great forklift driver with many years of experience might face obstacles that affect their performance. Without individual KPIs, these issues can get lost in the overall results, leading to frustration and missed opportunities for improvement. Proper KPIs can significantly enhance engagement, improve the quality of interactions within the team and most importantly drive results.
Need help developing KPIs for your team or organization? Argon & Co is here to help. We have extensive experience in supply chain and consumer goods sectors. Relying on subjective or emotional measures doesn’t provide an accurate picture of your true results. Let us assist you in creating effective KPIs to drive better performance.