In an increasingly connected world, the barriers between physical retail (stores, catalog) and digital retail (e-commerce) are disappearing and new channels, such as social commerce or connected products are emerging. We now speak of phygital commerce or unified commerce which reflects the fusion of these channels around a single notion: the customer experience.<\/span><\/p>\n Faced with these developments, companies must redefine their distribution strategy, namely redesign the global customer experience by ensuring end to end consistency across all channels, regardless of the position in the purchasing cycle (research, purchasing, post-purchase, after-sales service, etc.).<\/span> It is also necessary to ensure consistency between all the processes involved in this experience: assortment management, pricing, order to pay, order to delivery, and after-sales service.\u00a0<\/span><\/p>\n It is about having an end to end approach to the execution chain, from the supplier to the end customer via logistics, point of sale and transport, maximizing synergies and resource sharing.<\/span><\/p>\n Finally, it is a question of setting up an IT architecture that is adapted to the mixed channel strategy, with synchronized solutions that are consistent with each other and with the target customer experience (sales tools, customer solutions, after-sales service tools, etc.)\u00a0<\/span><\/p>\n The approach must be designed in such a way that the customer experience can evolve (as well as processes and systems) in an agile way to meet new, as yet unidentified channels.\u00a0<\/span><\/p>\n Argon & Co assists companies in defining their strategy for the various distribution channels and on all aspects of their implementation including organization and new functions, business processes, store operations, logistics organizations, and IT systems:<\/span><\/p>\nHow we can help<\/b><\/h2>\n
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