{"id":16837,"date":"2021-09-24T11:17:26","date_gmt":"2021-09-24T10:17:26","guid":{"rendered":"https:\/\/www.argonandco.com\/?page_id=16837"},"modified":"2021-09-24T11:17:26","modified_gmt":"2021-09-24T10:17:26","slug":"total-cost-of-quality","status":"publish","type":"page","link":"https:\/\/www.argonandco.com\/us\/services\/operational-performance\/total-cost-of-quality\/","title":{"rendered":"Total cost of quality"},"content":{"rendered":"<h2><b>Introduction and challenges<\/b><\/h2>\n<p><span class=\"intro\">Quality is fundamental to the success of any manufacturing organisation. From design for quality and manufacture, through the upstream supply chain, the production process, the distribution network, to the customer experience &#8211; optimising quality performance is a primary driver for achieving profitability, meeting output targets and exceeding customer requirements and expectations. To compete and succeed in today\u2019s market, manufacturers must be able to make products to the required quality standard, to the required cost, on time, every time.<\/span><\/p>\n<p>The cost and impact of poor quality performance extends beyond just the manufacturing process \u2013 rework and scrap performance are typically subject to much focus, but other consequential impacts are not \u2013 delayed deliveries, customer dissatisfaction, warranty and returns, and market reputation can all have a much more significant impact on an organisation\u2019s success. Few organisations take a holistic approach to managing quality, and few organisations understand and measure the Total Cost of Quality proficiently. Consequently, improvement activity can often be focused inappropriately and results in limited impact. Understanding the Total Cost of Quality is an essential first step towards addressing the key challenges that drive sub-optimal performance.<\/p>\n<h2><b>How we can help<\/b><\/h2>\n<p>At Argon &amp; Co, we work with our clients to identify the Total Cost of Quality and develop and then deploy transformational strategies, plans and activities to optimise quality performance. We help shift our clients focus from detection to prevention and optimisation. We help create a quality mindset that extends across the organisation beyond just the manufacturing function:<\/p>\n<ul>\n<li>Identifying a clients\u2019 CTQ\u2019s (critical to quality) factors, and map existing quality activities at every step (from product design, to shipping and invoicing)<\/li>\n<li>Identifying and challenging the current allocations of all visible and hidden quality costs, starting with current control plans<\/li>\n<li>Identifying strategies with a cross-functional team, to shift detection and rework into prevention and design work<\/li>\n<li>Bringing more focus and measures up-front, including in administrative steps like documentation and regulatory<\/li>\n<li>Implementing feedback loops to nurture new product or service developments, and leveraging experience acquired from previous cycles<\/li>\n<li>Ensuring leadership involvement for Total Quality programmes, reaching every function and every individual, aligned to a common goal<\/li>\n<\/ul>\n<p>Typical results include:<\/p>\n<ul>\n<li>Reduced scrap, re-work and inspection at all steps of development, manufacturing and distribution<\/li>\n<li>Reduced time to market by taking into account key customer characteristics and front-loading project and development teams<\/li>\n<li>Increased customer satisfaction, measured both directly and indirectly<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Introduction and challenges Quality is fundamental to the success of any manufacturing organisation. From design for quality and manufacture, through the upstream supply chain, the production process, the distribution network, to the customer experience &#8211; optimising quality performance is a primary driver for achieving profitability, meeting output targets and exceeding customer requirements and expectations. To [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16829,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16837","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Total cost of quality - Argon &amp; Co<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.argonandco.com\/us\/services\/operational-performance\/total-cost-of-quality\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Total cost of quality - Argon &amp; Co\" \/>\n<meta property=\"og:description\" content=\"Introduction and challenges Quality is fundamental to the success of any manufacturing organisation. From design for quality and manufacture, through the upstream supply chain, the production process, the distribution network, to the customer experience &#8211; optimising quality performance is a primary driver for achieving profitability, meeting output targets and exceeding customer requirements and expectations. To [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.argonandco.com\/us\/services\/operational-performance\/total-cost-of-quality\/\" \/>\n<meta property=\"og:site_name\" content=\"Argon &amp; Co\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/services\\\/operational-performance\\\/total-cost-of-quality\\\/\",\"url\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/services\\\/operational-performance\\\/total-cost-of-quality\\\/\",\"name\":\"Total cost of quality - Argon &amp; Co\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/#website\"},\"datePublished\":\"2021-09-24T10:17:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/services\\\/operational-performance\\\/total-cost-of-quality\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.argonandco.com\\\/us\\\/services\\\/operational-performance\\\/total-cost-of-quality\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/services\\\/operational-performance\\\/total-cost-of-quality\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Operational performance\",\"item\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/services\\\/operational-performance\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Total cost of quality\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/#website\",\"url\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/\",\"name\":\"Argon &amp; Co\",\"description\":\"We help clients achieve their strategic and operational objectives, working together to transform their businesses and generate real change.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Total cost of quality - Argon &amp; Co","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.argonandco.com\/us\/services\/operational-performance\/total-cost-of-quality\/","og_locale":"en_US","og_type":"article","og_title":"Total cost of quality - Argon &amp; Co","og_description":"Introduction and challenges Quality is fundamental to the success of any manufacturing organisation. 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