{"id":12817,"date":"2019-04-23T00:00:00","date_gmt":"2019-04-22T23:00:00","guid":{"rendered":"https:\/\/www.argonandco.com\/news-insights\/articles\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/"},"modified":"2020-08-19T16:22:49","modified_gmt":"2020-08-19T15:22:49","slug":"bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga","status":"publish","type":"event","link":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/","title":{"rendered":"\ufeffBOPUS &#038; the Rise of eCommerce Lockers Discussed at #OpsSummit"},"content":{"rendered":"\r\n<p>Recent research has shown that 68% of consumers will abandon a market basket if the seller does not offer free shipping. An emerging shopping option\u2014Buy Online, Pick Up at Store (or \u201cBOPUS\u201d)\u2014is acclimating consumers to the idea of using onsite lockers where consumers can pick up the items they\u2019ve previously purchased online. The upside: No shipping for the seller, no shipping fees or wait times for the consumer.<\/p>\r\n\r\n\r\n\r\n<p>These BOPUS lockers are starting to sound like they may become mainstream. While only 10% of consumers have thus far used a locker for a BOPUS purchase, 92% say they would use one again.\u00a0 The most obvious benefit of the locker system is that it eliminates the 7-minute average wait that consumers must spend to pick up a BOPUS purchase in stores that do not have lockers. The locker system also reduces the need to have staff at customer service desks or BOPUS-desks to facilitate pickup.\u00a0 <br \/><br \/>Most new deployments of BOPUS are going straight to lockers. BOPUS with lockers is already offered by USPS, Walmart, Home Depot, Best Buy, and many other large shippers\u2014and the list is growing. Despite concerns that lockers might discourage in-store purchases, research shows that 30%\u201370% of BOPUS customers who use lockers also make in-store purchases. BOPUS still has some hurdles to clear, including:\u00a0<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Determining who gets credit for the sale\u2014the store or eCommerce?<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Training sales associates to understand the importance of picking BOPUS merchandise quickly.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Improving inventory accuracy so stores are not promising products that consumers can\u2019t find.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Ensuring that customers can find the pickup point within each store.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Ensuring that timely text confirmations are sent to purchasers.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Despite these issues, the overall outlook for the practical application of BOPUS lockers is bright, with emerging trends that include:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Public lockers useable by multiple companies to drive traffic into stores<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Apartment complex lockers<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>University lockers<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Refrigerated specialty lockers<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14854\" src=\"https:\/\/www.argonandco.com\/wp-content\/uploads\/2020\/06\/Getting-Robots-to-Pay-for-Themselves-1-17.png\" alt=\"\" width=\"206\" height=\"266\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<p><strong>Remember to get my white paper, <\/strong><a href=\"http:\/\/crimsonandco.info\/white-papers\/robots\/\"><strong>Making Robots Pay for Themselves, here<\/strong><\/a><\/p>\r\n\r\n\r\n\r\n<p><strong>Read Cris Maddox\u2019s<a href=\"https:\/\/crimsonandco.info\/authors\/cris-maddox\/the-ecommerce-operations-summit-2019-summary-sessions\/\"> update here and get access to our white paper <\/a>Making Robots Pay for Themselves. <\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Read about Crimson &amp; Co Consultant <\/strong><a href=\"https:\/\/crimsonandco.info\/authors\/rachel-patel\/master-class-workshop-the-fundamentals-of-operations-fulfillment-details%EF%BB%BF\/\"><strong>Rachel Patel\u2019s review of the Master Class Workshop: The Fundamentals of Operations &amp; Fulfillment Details<\/strong><\/a><\/p>\r\n\r\n\r\n\r\n<p style=\"text-align: center;\"><strong>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2013<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Do you follow us?<\/strong>\u00a0Crimson &amp; Co (Global Headquarters) on\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/crimson-&amp;-co_2\/\">LinkedIn<\/a>, and for Crimson &amp; Co North America on\u00a0<a href=\"https:\/\/mobile.twitter.com\/crimsonandcona\">Twitter<\/a>\u00a0and\u00a0<a href=\"https:\/\/m.facebook.com\/CrimsonandCoNA\/\">Facebook.<\/a>\u00a0Get emails directly from our blog to your\u00a0<a href=\"https:\/\/crimsonandco.info\/category\/blog\/\">inbox by signing up here for updates<\/a>. Contact\u00a0<a href=\"https:\/\/crimsonandco.info\/north-america\/supply-chain-logistics-recap-64\/cris.maddox@crimsonandco.com\">Cris Maddox<\/a>\u00a0if you\u2019d like to be added to our marketing material email campaigns in categories of interest to you and your company.<\/p>\r\n","protected":false},"featured_media":0,"template":"","class_list":["post-12817","event","type-event","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ufeffBOPUS &amp; the Rise of eCommerce Lockers Discussed at #OpsSummit - Argon &amp; Co<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ufeffBOPUS &amp; the Rise of eCommerce Lockers Discussed at #OpsSummit - Argon &amp; Co\" \/>\n<meta property=\"og:description\" content=\"Recent research has shown that 68% of consumers will abandon a market basket if the seller does not offer free shipping. An emerging shopping option\u2014Buy Online, Pick Up at Store (or \u201cBOPUS\u201d)\u2014is acclimating consumers to the idea of using onsite lockers where consumers can pick up the items they\u2019ve previously purchased online. The upside: No [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/\" \/>\n<meta property=\"og:site_name\" content=\"Argon &amp; Co\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-19T15:22:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.argonandco.com\/wp-content\/uploads\/2020\/06\/Getting-Robots-to-Pay-for-Themselves-1-17.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/\",\"url\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/\",\"name\":\"\ufeffBOPUS & the Rise of eCommerce Lockers Discussed at #OpsSummit - Argon &amp; Co\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.argonandco.com\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/Getting-Robots-to-Pay-for-Themselves-1-17.png\",\"datePublished\":\"2019-04-22T23:00:00+00:00\",\"dateModified\":\"2020-08-19T15:22:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.argonandco.com\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/Getting-Robots-to-Pay-for-Themselves-1-17.png\",\"contentUrl\":\"https:\\\/\\\/www.argonandco.com\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/Getting-Robots-to-Pay-for-Themselves-1-17.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Events\",\"item\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/news-insights\\\/events\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\ufeffBOPUS &#038; the Rise of eCommerce Lockers Discussed at #OpsSummit\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/#website\",\"url\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/\",\"name\":\"Argon &amp; Co\",\"description\":\"We help clients achieve their strategic and operational objectives, working together to transform their businesses and generate real change.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.argonandco.com\\\/us\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\ufeffBOPUS & the Rise of eCommerce Lockers Discussed at #OpsSummit - Argon &amp; Co","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/","og_locale":"en_US","og_type":"article","og_title":"\ufeffBOPUS & the Rise of eCommerce Lockers Discussed at #OpsSummit - Argon &amp; Co","og_description":"Recent research has shown that 68% of consumers will abandon a market basket if the seller does not offer free shipping. An emerging shopping option\u2014Buy Online, Pick Up at Store (or \u201cBOPUS\u201d)\u2014is acclimating consumers to the idea of using onsite lockers where consumers can pick up the items they\u2019ve previously purchased online. The upside: No [&hellip;]","og_url":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/","og_site_name":"Argon &amp; Co","article_modified_time":"2020-08-19T15:22:49+00:00","og_image":[{"url":"https:\/\/www.argonandco.com\/wp-content\/uploads\/2020\/06\/Getting-Robots-to-Pay-for-Themselves-1-17.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/","url":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/","name":"\ufeffBOPUS & the Rise of eCommerce Lockers Discussed at #OpsSummit - Argon &amp; Co","isPartOf":{"@id":"https:\/\/www.argonandco.com\/us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/#primaryimage"},"image":{"@id":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/#primaryimage"},"thumbnailUrl":"https:\/\/www.argonandco.com\/wp-content\/uploads\/2020\/06\/Getting-Robots-to-Pay-for-Themselves-1-17.png","datePublished":"2019-04-22T23:00:00+00:00","dateModified":"2020-08-19T15:22:49+00:00","breadcrumb":{"@id":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/#primaryimage","url":"https:\/\/www.argonandco.com\/wp-content\/uploads\/2020\/06\/Getting-Robots-to-Pay-for-Themselves-1-17.png","contentUrl":"https:\/\/www.argonandco.com\/wp-content\/uploads\/2020\/06\/Getting-Robots-to-Pay-for-Themselves-1-17.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/bopus-the-rise-of-ecommerce-lockers-discussed-at-opssummit-sandy-springs-atlanta-ga\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.argonandco.com\/us\/"},{"@type":"ListItem","position":2,"name":"Events","item":"https:\/\/www.argonandco.com\/us\/news-insights\/events\/"},{"@type":"ListItem","position":3,"name":"\ufeffBOPUS &#038; the Rise of eCommerce Lockers Discussed at #OpsSummit"}]},{"@type":"WebSite","@id":"https:\/\/www.argonandco.com\/us\/#website","url":"https:\/\/www.argonandco.com\/us\/","name":"Argon &amp; Co","description":"We help clients achieve their strategic and operational objectives, working together to transform their businesses and generate real change.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.argonandco.com\/us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.argonandco.com\/us\/wp-json\/wp\/v2\/event\/12817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.argonandco.com\/us\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.argonandco.com\/us\/wp-json\/wp\/v2\/types\/event"}],"version-history":[{"count":0,"href":"https:\/\/www.argonandco.com\/us\/wp-json\/wp\/v2\/event\/12817\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.argonandco.com\/us\/wp-json\/wp\/v2\/media?parent=12817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}