{"id":3744,"date":"2020-01-08T11:54:40","date_gmt":"2020-01-08T11:54:40","guid":{"rendered":"https:\/\/www.argonandco.com\/?post_type=whitepaper&#038;p=3744"},"modified":"2021-05-25T14:53:27","modified_gmt":"2021-05-25T13:53:27","slug":"ameliorer-la-performance-du-sav","status":"publish","type":"whitepaper","link":"https:\/\/www.argonandco.com\/fr\/news-insights\/whitepapers\/ameliorer-la-performance-du-sav\/","title":{"rendered":"Am\u00e9liorer la performance du SAV"},"content":{"rendered":"<div class=\"page\" title=\"Page 2\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<h3>Re\u0301sume\u0301<\/h3>\n<p><span class=\"intro\">Le Service Apre\u0300s Vente (SAV) est l\u2019ensemble des moyens et processus mis en \u0153uvre pour assurer les services aux clients apre\u0300s la vente d\u2019un produit ou d\u2019un service (installation, formation, entretien, re\u0301paration, assistance&#8230;) tel que de\u0301fini par la loi et par la politique de service voulue par le fabricant ou par le distributeur.<\/span><\/p>\n<p>Initialement conside\u0301re\u0301 comme une contrainte par les fabricants et les distributeurs, le SAV e\u0301volue aujourd\u2019hui et devient une composante de la gestion commerciale en proposant des services comple\u0301mentaires a\u0300 plus forte rentabilite\u0301 et en apportant une connaissance supple\u0301mentaire des clients.<\/p>\n<p>La mise en place d\u2019un SAV performant peut e\u0302tre be\u0301ne\u0301fique a\u0300 plusieurs niveaux :<\/p>\n<ul>\n<li>Re\u0301duction des cou\u0302ts de fonctionnement<\/li>\n<li>Excellence du service rendu<\/li>\n<li>Ame\u0301lioration de la connaissance client<\/li>\n<li>De\u0301veloppement d\u2019avantages concurrentiels<\/li>\n<li>Proposition de services comple\u0301mentaires<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Re\u0301sume\u0301 Le Service Apre\u0300s Vente (SAV) est l\u2019ensemble des moyens et processus mis en \u0153uvre pour assurer les services aux clients apre\u0300s la vente d\u2019un produit ou d\u2019un service (installation, formation, entretien, re\u0301paration, assistance&#8230;) tel que de\u0301fini par la loi et par la politique de service voulue par le fabricant ou par le distributeur. Initialement [&hellip;]<\/p>\n","protected":false},"template":"","class_list":["post-3744","whitepaper","type-whitepaper","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Am\u00e9liorer la performance du SAV - Argon &amp; Co<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.argonandco.com\/fr\/news-insights\/whitepapers\/ameliorer-la-performance-du-sav\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Am\u00e9liorer la performance du SAV - Argon &amp; Co\" \/>\n<meta property=\"og:description\" content=\"Re\u0301sume\u0301 Le Service Apre\u0300s Vente (SAV) est l\u2019ensemble des moyens et processus mis en \u0153uvre pour assurer les services aux clients apre\u0300s la vente d\u2019un produit ou d\u2019un service (installation, formation, entretien, re\u0301paration, assistance&#8230;) tel que de\u0301fini par la loi et par la politique de service voulue par le fabricant ou par le distributeur. 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