{"id":1680,"date":"2019-12-09T14:39:16","date_gmt":"2019-12-09T14:39:57","guid":{"rendered":"https:\/\/www.argonandco.com\/?page_id=1680"},"modified":"2020-12-15T14:20:27","modified_gmt":"2020-12-15T14:20:27","slug":"field-service-management","status":"publish","type":"page","link":"https:\/\/www.argonandco.com\/fr\/expertises\/maintenance-et-apres-vente\/field-service-management\/","title":{"rendered":"Field service management"},"content":{"rendered":"

Contexte et d\u00e9fis<\/b><\/h2>\n

Les enjeux li\u00e9s \u00e0 la gestion du field service sont multiples\u00a0: ils comprennent notamment le respect du contrat de service, la ma\u00eetrise des co\u00fbts et l’optimisation de la tr\u00e9sorerie. Outre l\u2019\u00e9quilibre \u00e0 trouver entre ces points, au sein de l\u2019activit\u00e9 de Maintien en Conditions Op\u00e9rationnelles (MCO) d\u2019un parc d\u2019\u00e9quipement, le field service management prend en compte la gestion de toutes les ressources utilis\u00e9es chez un client (ou en route chez un client) pour des op\u00e9rations de maintenance corrective, pr\u00e9ventive et pr\u00e9dictive. Cela constitue ainsi d\u2019autres priorit\u00e9s \u00e0 prendre en compte et d\u2019autres conflits \u00e0 g\u00e9rer.<\/span><\/p>\n

Le field service est une activit\u00e9 strat\u00e9gique dans un grand nombre de secteurs, notamment dans la fabrication, les infrastructures, les t\u00e9l\u00e9communications, les parcs de v\u00e9hicules, la sant\u00e9 \u00e0 domicile, les appareils \u00e9lectrom\u00e9nagers, les machines en libre-service (distributeurs de snacks, de caf\u00e9s\u2026).<\/span><\/p>\n

Si la dynamique et les enjeux varient beaucoup d\u2019un secteur \u00e0 l\u2019autre, de nombreuses bonnes pratiques peuvent toutefois \u00eatre partag\u00e9es pour am\u00e9liorer la performance du field service.<\/span><\/p>\n

Notre approche\u00a0<\/b><\/h2>\n

Argon & Co accompagne ses clients depuis la d\u00e9finition de leur strat\u00e9gie field service jusqu\u2019\u00e0 la mise en \u0153uvre de l\u2019ensemble des composantes de son management, ou a minima de leurs am\u00e9liorations op\u00e9rationnelles.<\/span><\/p>\n

    \n
  • Organisation et comp\u00e9tences<\/strong>\u00a0<\/strong>: organisation des \u00e9quipes terrain (d\u00e9coupage g\u00e9ographique, sp\u00e9cialisation des \u00e9quipes, structure manag\u00e9riale\u2026) et de leur dimensionnement (analyse des facteurs influen\u00e7ant le nombre d\u2019interventions via des outils d\u2019advanced analytics par exemple), organisation des \u00e9quipes de planification et de supervision (niveau central), d\u00e9veloppement des comp\u00e9tences.<\/span><\/li>\n
  • Processus, syst\u00e8mes d\u2019informations\u00a0et master data<\/strong>\u00a0: conception des processus de planification tactique, op\u00e9rationnelle et d\u2019ordonnancement\u00a0de la data ; gestion des interventions en urgence, lean management sur les interventions terrain\u00a0; cadrage des besoins et s\u00e9lection des logiciels cibles (planification et ex\u00e9cution des tourn\u00e9es, optimisation des pi\u00e8ces de rechange…), assistance au d\u00e9ploiement des outils, gestion et gouvernance des donn\u00e9es.<\/span><\/li>\n
  • Pilotage de la performance\u00a0:<\/strong> structuration de la gouvernance et des rituels, d\u00e9finition des indicateurs de performance, cr\u00e9ation des tableaux de bord (Power BI, dashboard\u2026), assistance \u00e0 l\u2019am\u00e9lioration continue.<\/span><\/li>\n<\/ul>\n
      \n
    • Politique et m\u00e9thodes de maintenance\u00a0:<\/strong> r\u00e9vision de la politique de maintenance (juste r\u00e9partition entre les op\u00e9rations de maintenance pr\u00e9ventive et curative par exemple) et des m\u00e9thodes associ\u00e9es (telles que le recours au machine learning pour la maintenance pr\u00e9dictive).\u00a0<\/span><\/li>\n<\/ul>\n
        \n
      • R\u00e9seau supply chain et gestion des pi\u00e8ces de rechange\u00a0:<\/strong> r\u00e9vision de l\u2019offre de service, segmentation des pi\u00e8ces (urgence, criticit\u00e9, co\u00fbts), optimisation du maillage g\u00e9ographique des points de stockage (central\/r\u00e9gional\/local), d\u00e9finition de la politique de stock et optimisation des niveaux de stock.<\/span><\/li>\n<\/ul>\n

         <\/p>\n

         <\/p>\n","protected":false},"excerpt":{"rendered":"

        Contexte et d\u00e9fis Les enjeux li\u00e9s \u00e0 la gestion du field service sont multiples\u00a0: ils comprennent notamment le respect du contrat de service, la ma\u00eetrise des co\u00fbts et l’optimisation de la tr\u00e9sorerie. Outre l\u2019\u00e9quilibre \u00e0 trouver entre ces points, au sein de l\u2019activit\u00e9 de Maintien en Conditions Op\u00e9rationnelles (MCO) d\u2019un parc d\u2019\u00e9quipement, le field service […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1674,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1680","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nField service management - Argon & Co<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.argonandco.com\/fr\/expertises\/maintenance-et-apres-vente\/field-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Field service management - Argon & Co\" \/>\n<meta property=\"og:description\" content=\"Contexte et d\u00e9fis Les enjeux li\u00e9s \u00e0 la gestion du field service sont multiples\u00a0: ils comprennent notamment le respect du contrat de service, la ma\u00eetrise des co\u00fbts et l’optimisation de la tr\u00e9sorerie. 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