{"id":1443,"date":"2019-11-27T15:31:16","date_gmt":"2019-11-27T15:31:29","guid":{"rendered":"https:\/\/www.argonandco.com\/?page_id=1443"},"modified":"2020-01-08T13:54:22","modified_gmt":"2020-01-08T13:54:22","slug":"optimisation-des-shared-services","status":"publish","type":"page","link":"https:\/\/www.argonandco.com\/fr\/expertises\/sga\/optimisation-des-shared-services\/","title":{"rendered":"Optimisation des Shared Services"},"content":{"rendered":"

Contexte et d\u00e9fis<\/b><\/h2>\n

Mettre en place une organisation Shared Services, c\u2019est passer d\u2019un mod\u00e8le o\u00f9 chaque entit\u00e9 ou business unit dispose de l\u2019ensemble de ses moyens, \u00e0 un mod\u00e8le o\u00f9 ces ressources sont mutualis\u00e9es et font l\u2019objet d\u2019une refacturation interne.<\/span><\/p>\n

Si elle est correctement impl\u00e9ment\u00e9e, cette organisation am\u00e9liore l\u2019efficacit\u00e9 de l\u2019entreprise : le service rendu progresse et les co\u00fbts associ\u00e9s diminuent. Pour exploiter ces avantages, la mise en place de bonnes pratiques est incontournable : m\u00e9canismes de gouvernance adapt\u00e9s avec les diff\u00e9rentes entit\u00e9s dites \u00ab clients internes \u00bb (y compris Service Level Agreement, KPI, comit\u00e9s, refacturation), dispositif de pilotage de la qualit\u00e9, d\u00e9marche d\u2019am\u00e9lioration continue int\u00e9grant l\u2019ensemble des leviers d\u2019efficacit\u00e9 (simplification, standardisation des processus de bout en bout, automatisation). Il convient surtout de placer la gestion des ressources humaines au c\u0153ur de la performance du Shared Services gr\u00e2ce \u00e0 une politique RH appropri\u00e9e.<\/span><\/p>\n

Plus sp\u00e9cifiquement, le digital peut produire une am\u00e9lioration majeure en mati\u00e8re de performance. Les \u00e9carts de productivit\u00e9 se creusent entre les Shared Services qui adoptent les nouvelles technologies digitales (solutions SaaS Cloud agiles, RPA (Robotic Process Automation), intelligence artificielle, d\u00e9mat\u00e9rialisation et workflow) et les autres. Des gains de productivit\u00e9 de 2 \u00e0 6 fois sup\u00e9rieurs sont enregistr\u00e9s selon les processus. Par ailleurs, les entreprises sans Shared Services restent beaucoup moins bien arm\u00e9es pour d\u00e9ployer ces nouvelles technologies.<\/span><\/p>\n

 <\/p>\n

Notre approche<\/b><\/h2>\n

La parfaite ma\u00eetrise des leviers d\u2019excellence op\u00e9rationnelle d\u2019un Shared Services et des nouvelles technologies par les experts d\u2019Argon & Co leur permet d\u2019assurer un accompagnement de tr\u00e8s haut niveau pour les\u00a0entreprises en qu\u00eate d\u2019une meilleure performance. Nous portons un regard neuf sur les Shared Services en place, aliment\u00e9 de benchmarks et de bonnes pratiques \u00e9prouv\u00e9es au sein d\u2019autres centres. Nous apportons des recommandations concr\u00e8tes, personnalis\u00e9es \u00e0 chaque situation et directement applicables. Voici les probl\u00e9matiques que nous traitons :<\/span><\/p>\n

    \n
  • am\u00e9lioration de la gouvernance des Shared Services\u00a0;<\/span><\/li>\n
  • construction<\/span> de dispositifs de pilotage (qualit\u00e9 de service, performance\u2026) ;<\/span><\/li>\n
  • d\u00e9finition<\/span> de mod\u00e8les de refacturation vertueux ;<\/span><\/li>\n
  • lancement d\u2019une d\u00e9marche d\u2019am\u00e9lioration continue\u00a0;<\/span><\/li>\n
  • \u00e9laboration de la politique de gestion des ressources humaines adapt\u00e9e aux Shared Services\u00a0;<\/span><\/li>\n
  • analyse du niveau de maturit\u00e9 digitale des Shared Services\u00a0et des \u00e9volutions \u00e0 envisager\u00a0;<\/span><\/li>\n
  • d\u00e9termination des enjeux d\u2019efficacit\u00e9 et de qualit\u00e9\u00a0;<\/span><\/li>\n
  • aide aux choix technologiques.<\/span><\/li>\n<\/ul>\n

    En \u00e9troite collaboration avec nos clients, nous \u00e9laborons la feuille de route de transformation des Shared Services et les accompagnons dans l\u2019atteinte de r\u00e9sultats tangibles.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Contexte et d\u00e9fis Mettre en place une organisation Shared Services, c\u2019est passer d\u2019un mod\u00e8le o\u00f9 chaque entit\u00e9 ou business unit dispose de l\u2019ensemble de ses moyens, \u00e0 un mod\u00e8le o\u00f9 ces ressources sont mutualis\u00e9es et font l\u2019objet d\u2019une refacturation interne. Si elle est correctement impl\u00e9ment\u00e9e, cette organisation am\u00e9liore l\u2019efficacit\u00e9 de l\u2019entreprise : le service rendu […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1386,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1443","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOptimisation des Shared Services - Argon & Co<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.argonandco.com\/fr\/expertises\/sga\/optimisation-des-shared-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimisation des Shared Services - Argon & Co\" \/>\n<meta property=\"og:description\" content=\"Contexte et d\u00e9fis Mettre en place une organisation Shared Services, c\u2019est passer d\u2019un mod\u00e8le o\u00f9 chaque entit\u00e9 ou business unit dispose de l\u2019ensemble de ses moyens, \u00e0 un mod\u00e8le o\u00f9 ces ressources sont mutualis\u00e9es et font l\u2019objet d\u2019une refacturation interne. 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