{"id":151,"date":"2019-09-11T15:14:23","date_gmt":"2019-09-11T14:14:29","guid":{"rendered":"https:\/\/www.argonandco.com\/services\/logistics\/service-strategy\/"},"modified":"2025-03-14T15:35:01","modified_gmt":"2025-03-14T15:35:01","slug":"service-strategy","status":"publish","type":"page","link":"https:\/\/www.argonandco.com\/en\/services\/logistics\/service-strategy\/","title":{"rendered":"Logistics service strategy"},"content":{"rendered":"

Introduction and challenges<\/b><\/h2>\n

In a context of increased customer service expectations, rethinking service strategy is a key lever to develop market share whilst controlling profitability. However, it is often insufficiently exploited due to the difficulty of aligning trade and operations with a target vision that supports the strategic ambitions of general management.<\/span><\/p>\n

Companies generally face three service strategy challenges:<\/span><\/p>\n

    \n
  1. How to improve their competitive position through service in the face of multiple and heterogeneous customers whose service needs are difficult to identify?<\/span><\/li>\n
  2. How to increase the perceived quality of service while controlling and optimising cost and inventory levels?<\/span><\/li>\n
  3. What strategy to adopt on e-commerce? What are the risks and opportunities involved in direct access to consumers? What service offers should be proposed? What are the opportunities provided by multi-company orchestration platforms? What network of partners should be set up? What is the impact on existing operations?<\/span><\/li>\n<\/ol>\n

    How we can help\u00a0<\/b><\/h2>\n
      \n
    • Analysis and segmentation of customer needs to establish a clear and factual vision of their expectations through surveys, visits, benchmarks and an assessment of the impact of service on their value chain<\/span><\/li>\n
    • Proposal of potential service offers and evaluation of the impact on cost\/inventory\/service performance through end to end modelling of the supply chain<\/span><\/li>\n
    • Leading and managing a cross-functional approach involving the management of the marketing, sales and operations departments to build a service strategy that meets the company’s strategic challenges<\/span><\/li>\n
    • Alignment of teams with the strategic vision through a communication plan and engagement events<\/span><\/li>\n
    • Definition of the evolutions of the supply chain models and the distribution network to allow an efficient implementation of the service strategy<\/span><\/li>\n
    • Structuring and support of the company’s transformation to implement the strategy: changes in governance and organisational models, design and implementation of new demand management and supply chain management processes<\/span><\/li>\n<\/ul>\n
      \n
      <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Introduction and challenges In a context of increased customer service expectations, rethinking service strategy is a key lever to develop market share whilst controlling profitability. However, it is often insufficiently exploited due to the difficulty of aligning trade and operations with a target vision that supports the strategic ambitions of general management. Companies generally face […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":47,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"region":[],"class_list":["post-151","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService Strategy | Expert Strategy Consultancy | Argon & Co<\/title>\n<meta name=\"description\" content=\"Control profitability and develop your market share with expert service strategy consultancy from Argon & Co. 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